Job Description
- About Our Client:
The organization operates in the construction and project management industry, focusing on delivering quality building solutions and strong customer experiences. It addresses the need for reliable communication and support within construction projects by providing responsive customer service and project information to clients, contractors, and vendors.
- About the Opportunity:
The Live Chat Agent serves as the primary contact for customers and stakeholders through live chat, ensuring prompt and accurate assistance. This role is essential in facilitating clear communication, resolving inquiries, and supporting project coordination to maintain high standards of customer service.
- Responsibilities:
- Respond promptly and professionally to customer inquiries via live chat.
- Assist with questions about construction services, project updates, consultations, and estimates.
- Guide customers through service options, scheduling, and online resources.
- Troubleshoot basic concerns and provide first-contact resolutions when possible.
- Deliver customer support with professionalism and empathy.
- Address inquiries related to appointments, billing, contracts, and project timelines.
- Manage customer interactions from initial contact through resolution.
- Escalate complex issues to appropriate departments.
- Coordinate with project managers, sales, and administrative staff for follow-up.
- Document interactions accurately in the CRM system.
- Maintain detailed customer records and project communication logs.
- Identify and report recurring customer concerns and trends.
- Support maintenance of internal FAQs and knowledge base articles.
- Recommend process improvements based on customer feedback.
### 4. Requirements:
- Experience in customer service, live chat support, or virtual assistance.
- Excellent written communication and interpersonal skills.
- Strong problem-solving and multitasking abilities.
- Typing speed of 40–50+ WPM with high accuracy.
- Proficiency with CRM platforms and customer support software.
- Ability to manage multiple chat conversations simultaneously.
- Strong organizational skills and attention to detail.
- Capability to work independently in a remote environment.
- Preferred: experience with Zendesk, LiveChat, Intercom, HubSpot, Salesforce, or similar platforms.
- Preferred: previous remote work experience.
- Preferred: basic knowledge of construction, property management, or home improvement.
- Preferred: familiarity with customer knowledge management systems.
- Pay Range and Compensation Package:
- Salary ranges from $19 to $28 per hour based on experience.
- Benefits \& Perks:
- Health, Dental, and Vision Insurance
- Paid Time Off including Vacation and Sick Leave
- Paid Holidays
- Flexible Remote Work Schedule
- Career Growth and Professional Development
- Employee Recognition Programs
- Performance-Based Incentives
- Supportive and Collaborative Team Environment
Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.
Note:
RemoteHunter is not the Employer of Record (EOR) for this role. Our purpose in this opportunity is to connect exceptional candidates with leading employers. We help job seekers worldwide discover roles that match their goals and guide them to complete their full application directly through the hiring company’s career page or ATS.