Mega-Walkin drive at HCLTech for Customer Service Representative (CSR) (Voice Process), on 14th July & 15th July 2026

Mega-Walkin drive at HCLTech for Customer Service Representative (CSR) (Voice Process), on 14th July \& 15th July 2026

**Dat

e: 8th July \& 9th July 20**

26Time: 10:00 AM to 1:00

PMVe nue: ETA 3, Sandhya Infoci

tyETA- Techno Park, Special Economic Zone, 33, Rajiv Gandhi Salai, Navallur Village and Panchayat, Thiruporur Panchayat Union, Navallur, Tamil Nadu 603103, Ind

ia

Contact Person: Suryapr

iyaExperience: 1 to 4

YrsShift: US Shift (Night Shi

**ft)S

kill: Customer Service Representative (CSR) (Voice Proce**

**ss)

Job Sum**

**mary

1.We are seeking a customer-focused and detail-oriented Customer Service Representative (CSR) to support our healthcare**

account. 2.The CSR will assist patients, healthcare providers, and insurance members by handling inquiries related to benefits, eligibility, claims, billing, appointments, and other healthcare

services. 3.The ideal candidate possesses excellent communication skills, empathy, and the ability to maintain confidentiality while delivering exceptional custome

r ser

vice.Key Responsibil

**ities:

• Handle inbound and outbound customer calls in a professional and cou**

rteous

manner.• Respond to inquiries regarding health insurance benefits, coverage, eligibility, claims

, and b

illing.• Assist members, patients, providers, and healthcare facilities with account-rel

ated co

ncerns.• Verify member information and accurately document customer interactions

in the

system.• Resolve customer issues efficiently while adhering to company policies and healthcar

e regul

ations.• Escalate complex concerns to the appropriate department w

hen nec

essary.• Maintain confidentiality and protect sensitive customer information in compliance with heal

thcare

Candidates welling for the Opportunity \& Unable to attend Walkin interview please complete the Registration for

virtualInterviewHCLTech Customer Service Representative (CSR) (Voice Process) – Virtual Intervie

w – Fill