HCLTech

Customer Service Consultant

HCLTech

British Indian Ocean Territory

Accepting Applications Full-time On-site LinkedIn
Posted 1 day, 15 hours ago 0 views 0 applications
Job Description

We are currently looking to connect with professionals who have experience in International Customer Support (Voice Process) for an opportunity based in Bangalore (Whitefield).

📍 Location: Bangalore – Whitefield

🕒 Work Schedule: 24/7 rotational shifts with a 5-day work week and 2 rotational weekly offs (offs are not fixed and may fall on any day of the week).

💼 Experience: 1–3 Years

🚀 Preferred Availability: Candidates who can join at short notice

Kindly note graduation in any field is mandatory.

Key areas of experience we are looking for:

  • Handling customer interactions through voice support channels
  • Managing service requests, incidents, and customer queries
  • Coordinating with internal stakeholders to drive issue resolution
  • Case management, ticket updates, and customer communication
  • Strong verbal and written communication skills
  • Problem-solving and customer-centric approach
  • Ability to work effectively in a fast-paced environment

If this aligns with your background or if you know someone who may be interested, please feel free to send me a message with your resume.

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