Job Description
About The Company Victra is Verizon’s largest premium retailer in the United States, renowned for its commitment to delivering exceptional customer experiences and innovative solutions. We thrive on collaboration, innovation, and performance, dedicated to connecting technology to life in a trustworthy, engaging, and profitable manner. Our strategic partnerships with Verizon and various brand partners enable us to offer a diverse range of products, promotions, and campaigns that drive in-store traffic and revenue. At Victra, we foster a dynamic and inclusive workplace environment that values integrity, teamwork, and continuous growth, making us a leading employer in the retail telecommunications industry.
About The Role We are seeking a dedicated HR Manager to join our remote team, supporting our operations within the Mountain and Pacific Time Zones. In this role, you will operate within a corporate culture that emphasizes Performance, Integrity, Collaboration, Innovation, and Celebration as core drivers of success. Your primary responsibilities will include fostering positive employee relations, ensuring legal compliance, and supporting organizational development initiatives. You will partner closely with leadership to address employee concerns, manage performance and talent programs, and contribute to a healthy, engaging work environment. The HR Manager will also handle sensitive investigations, review internal promotions, and spearhead special HR projects, all while maintaining confidentiality and adhering to privacy regulations. This position offers an excellent opportunity to influence company culture, support employee growth, and contribute to Victra’s mission of connecting technology to life in a responsible and impactful way.
Qualifications
- Bachelor's degree in Human Resources, Business Administration, or a related field
- 5+ years of comprehensive HR experience
- Proficiency in MS Office Suite
- Knowledge of employment laws relevant to the assigned area (preferred)
- Outstanding listening and relationship management skills
- Strong communication and interpersonal skills
- Ability to handle confidential and sensitive information with discretion
- Demonstrated flexibility and adaptability in a fast-paced environment
- Critical thinking and problem-solving capabilities
- Self-motivated with a collaborative mindset and excellent customer service orientation
- Ability to work during business hours, including some evenings and weekends as needed
Responsibilities
- Partner directly with leadership to develop and maintain positive employee relations within your assigned area
- Drive participation, execution, and completion of performance management and talent development programs
- Assist with employee investigations by interviewing complainants and witnesses, ensuring thorough documentation
- Maintain in-depth knowledge of legal requirements related to employment and workplace regulations to mitigate legal risks
- Provide counsel and resolve employee relations issues, including manager/employee conflicts, engagement concerns, and policy adherence
- Manage sensitive and confidential information, navigating escalated HR issues with professionalism
- Review and process internal promotions, re-hire requests, and organizational changes
- Lead HR initiatives, research new practices, and recommend innovative solutions for organizational improvement
- Support special projects and contribute to continuous HR process enhancements
- Ensure compliance with privacy regulations and company policies at all times
- Perform other duties as assigned to support HR and organizational goals
Benefits
- Paid training and ongoing career development opportunities
- Comprehensive health, dental, and vision insurance plans
- 401(k) retirement savings plan with company matching
- Tuition reimbursement programs to support educational advancement
- Employee discounts on Verizon products and services
- Referral bonuses and participation in exciting contests
- Opportunities for career growth and internal mobility within the organization
Equal Opportunity
We are proud to be an equal opportunity employer and celebrate diversity in all its forms. We are committed to creating an inclusive environment where all employees are valued and respected, regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or Veteran status. Different makes us better, and we welcome applicants from all backgrounds to join our team and contribute to our success.