Job Description
About us
For 45 years, we have been a trusted name in laundry and linen services across the UAE, serving hospitality, healthcare, aviation, facilities management and retail clients. We combine deep operational heritage with the ambition to grow faster than the market. We’re now looking for a General Manager to lead that next chapter, someone who can protect what we’ve built while aggressively expanding our commercial footprint.
The role
This is a full P\&L leadership role with a clear mandate: accelerate revenue. You will own the commercial strategy end to end, personally drive high-value contracts, and build the pipeline and team that turn our reputation into market share. You’ll be equally comfortable in the boardroom of a five-star hotel group and on the plant floor, and you’ll bring a network that opens doors from day one. You will report directly to the Group CEO.
Key responsibilities
- Own the full P\&L
revenue, margin, cost base, and EBITDA and deliver against aggressive growth targets.
- Lead the commercial agenda:
build and convert a pipeline of hospitality, healthcare, aviation, and FM clients, and personally close key accounts.
- Accelerate the sales cycle,
sharpen pricing, tighten the deal process, and drive speed from lead to signed contract.
- Leverage and expand a network of senior decision-makers across the UAE to unlock new business quickly.
- Set commercial strategy and go-to-market, including new service lines, verticals, and geographic expansion.
- Lead, mentor, and hold accountable the commercial, operations, and support teams, raising performance across the board.
- Ensure operational excellence, service quality, turnaround times, and capacity keep pace with commercial growth.
- Strengthen and retain the existing client base while defending against competition.
- Report regularly to the Group CEO on performance, forecasts, and strategic opportunities.
What we’re looking for
- Proven GM, Commercial Director, or senior sales leadership experience, ideally in laundry, linen, textile rental, facilities management, hospitality supply, or a comparable B2B service sector.
- A demonstrable track record of driving rapid, sustained revenue growth and winning large contracts.
- Deep, active commercial network across UAE hospitality, healthcare, aviation, and/or FM with relationships you can activate immediately.
- Strong commercial and financial acumen: full P\&L ownership, pricing strategy, and margin management.
- A bias for action: someone who moves fast, closes deals, and builds momentum.
- Established UAE / GCC market experience is essential.
- Strong leadership presence with the ability to inspire and drive a team.
- Fluent English; Arabic is an advantage.
What we offer
- A leadership role at a respected, 45-year-old UAE business with genuine growth ambition.
- Competitive tax-free salary plus a performance-linked incentive structure.
- The autonomy to shape strategy and build your team.
- Benefits visa, medical, etc