Accepting Applications
Full-time
On-site
LinkedIn
Posted 6 days, 21 hours ago
1 views
0 applications
Job Description
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Role - Customer Service Representative
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Contract - 6 Months
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Salary - 3500 AED
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Immediate Joiners preferred
Key Responsibilities
Customer Experience \& Engagement
- Act as the primary point of contact for customers
- Ensure a positive and seamless customer journey across all touchpoints
- Proactively engage with customers to understand their needs and expectations
Issue Resolution \& Support
- Handle customer queries, complaints, and escalations efficiently
- Ensure timely resolution of issues while maintaining service quality
- Coordinate with internal teams to resolve customer concerns
Customer Retention \& Satisfaction
- Monitor customer satisfaction levels and take corrective actions
- Build strong relationships to improve retention and loyalty
- Identify at-risk customers and take proactive measures
Feedback \& Improvement
- Collect customer feedback and share insights with relevant teams
- Recommend process improvements to enhance customer experience
Reporting \& Tracking
- Maintain accurate records of customer interactions
- Track KPIs such as customer satisfaction (CSAT), response time, and resolution time
Regards
TASC Recruitment Team