Customer Service Representative

We are looking for a customer-focused and proactive

Customer Service officer

to join our growing team in Dubai. If you are passionate about delivering exceptional customer service, building strong client relationships, and providing solutions that create a positive customer experience, this could be the perfect opportunity for you

In this role, you will be responsible for supporting clients and business partners throughout their journey, responding to inquiries, managing documentation, and ensuring a seamless customer experience at every touchpoint. You will work closely with internal teams to resolve issues, provide accurate information, and maintain high levels of client satisfaction

Responsibilities

• Deliver outstanding customer service to clients and business partners.
• Respond promptly and professionally to client inquiries via email, phone, and other communication channels.
• Manage client requests and ensure timely processing of applications and documentation.
• Maintain accurate client records and update CRM systems regularly.
• Handle customer concerns and provide effective solutions to ensure a positive experience.
• Build and maintain strong relationships with clients and partners.
• Collaborate with internal departments to ensure efficient service delivery.

Qualifications

• At least 3 - 5 years' of relevant work experience
• Excellent phone etiquette and excellent verbal, written, and interpersonal skills
• Fluent in English and either

Spanish or Portuguese

.

• Previous experience in customer service, client relations, or a similar client-facing role.
• Strong communication and relationship-building skills.
• Excellent attention to detail and organizational abilities.
• Comfortable working in a fast-paced environment and managing multiple priorities.

• Must be available to join immediately or within a short notice period.

Salary Range: 5500 to 7000 AED per month