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Posted 2 days, 14 hours ago
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Job Description
**Support Engineer (DevOps / SRE / Production Support)**
Location:
**Abu Dhabi, UAE**
Type:
**Full\-time**
**About the Role**
We’re looking for a
**high\-performing Support Engineer**
to join a forward\-thinking Development \& Engineering team. This role blends
**production support, DevOps, and modern SRE practices**
, with a strong emphasis on
**automation, observability, and AI\-driven operations**
.
**What You’ll Be Doing**
* Own
**L2/L3 support**
across applications, APIs, data platforms, and event\-driven systems
* Lead
**incident management end\-to\-end**
(triage → resolution → root cause analysis)
* Build and maintain
**CI/CD pipelines**
(Azure DevOps)
* Manage
**cloud infrastructure (Azure)**
using Infrastructure as Code (Terraform/Bicep/ARM)
* Enhance
**observability**
(monitoring, alerting, tracing, dashboards)
* Automate workflows, runbooks, and remediation processes
* Support
**data pipelines, ETL/ELT processes, and platform operations**
* Collaborate with engineers on
**production readiness and release reliability**
* Leverage
**AI tools**
for incident triage, diagnostics, and proactive issue detection
**What We’re Looking For**
Core Skills
* Strong experience in
**production support / SRE / DevOps environments**
* Hands\-on with
**Azure services**
(App Services, AKS, Functions, SQL, etc.)
* Expertise in
**CI/CD and deployment strategies**
* Containerisation and orchestration (
**Docker, Kubernetes / AKS**
)
* Solid
**Python \& SQL**
for automation and troubleshooting
* Monitoring \& observability tools (
**Dynatrace, Azure Monitor, Datadog, etc.**
)
Technical Exposure
* .NET / C\#, APIs, microservices, event\-driven systems (Kafka, RabbitMQ, etc.)
* Data platforms (Spark, Databricks or similar)
* Infrastructure as Code \& cloud networking fundamentals
* Scheduling/orchestration tools (Airflow, Control\-M, etc.)
**Experience \& Qualifications**
* 7–10\+ years in
**support engineering / DevOps / SRE**
* Degree in Computer Science (or equivalent experience)
* Strong understanding of
**ITIL processes**
* Experience supporting
**enterprise\-grade systems**
* Background in
**financial services or complex data environments**
(preferred)
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