Site Reliability Engineer(SRE)

**Role Overview:** We are hiring an experienced SRE leader to manage a global Incident Management team and drive operational excellence for this engagement. The role involves leading teams, handling complex incidents, and improving overall incident response strategy. **Key Responsibilities:** * Lead and mentor a **team of SRE engineers (Level 7 ICs)** * Own **end\-to\-end incident management operations** across regions * Establish and drive **incident response processes and governance** * Ensure effective **16x7 delivery model across geographies** * Act as escalation point for **critical incidents and stakeholder communication** * Drive continuous improvements in **MTTM and operational efficiency** * Lead **process enhancements, SOP creation, and knowledge transfer planning** **Required Skills:** * Strong experience in **SRE / Incident Management leadership** * Proven ability to manage **high\-impact, complex incidents** * Excellent **communication, stakeholder management, and leadership skills** * Ability to **drive alignment and influence cross\-functional teams** **Technical Skills:** * Ability to proactively identify risks using monitoring tools such as DataDog and Grafana dashboards * Experience in incident response with capability to quickly restore services (restart, patch, or remediate live issues) * Strong focus on minimizing service downtime across environments * Hands\-on experience supporting both on\-premise (Linux environments) and cloud platforms (primarily Azure, with some exposure to GCP) * Solid understanding of networking concepts and system architecture