Regional HR Manager - Delhi

**Key Responsibilities** * Business Partnership \& Strategic HR * Partner with Sales Leaders to understand business priorities, productivity challenges, and manpower requirements. * Translate business challenges into actionable HR interventions. * Drive people strategy aligned to sales growth, productivity, and retention objectives. * Participate in business reviews and provide HR insights through data analytics. * Act as a trusted advisor to leadership on organization effectiveness and people decisions. * Attrition Management \& Workforce Stability * Analyze attrition trends across cohorts, managers, geographies, tenure bands, and hiring sources. * Identify root causes related to skill, will, support, leadership quality, or hiring quality. * Design and execute retention interventions for critical populations. * Conduct proactive connects and stay interviews with frontline employees. * Work with managers to improve engagement and reduce regrettable attrition. * Performance Management \& Productivity * Drive performance governance across sales teams. * Monitor productivity metrics such as activation, conversion, gross sales, quality business, and manager effectiveness. * Support managers in identifying low\-performance patterns and creating improvement plans. * Enable performance culture through reviews, coaching frameworks, and accountability mechanisms. * Talent Acquisition \& Manpower Planning * Partner with Talent Acquisition teams to ensure quality hiring and manpower fulfillment. * Participate in critical hiring decisions for frontline and managerial sales roles. * Assess candidate fit for resilience, sales orientation, and cultural alignment. * Ensure manpower optimization and deployment efficiency. * Capability Building \& Leadership Development * Identify capability gaps across frontline sales employees and managers. * Work with Learning \& Development teams to drive interventions on sales capability, leadership, communication, and managerial effectiveness. * Support succession planning and internal talent movement. * Facilitate assessment and development initiatives for frontline\-to\-manager transitions. * Employee Relations \& Governance * Handle employee grievances, disciplinary matters, and sensitive people issues. * Ensure adherence to organizational policies and compliance requirements. * Support ethical decision\-making and fair people practices. * Drive culture and engagement initiatives across the sales population. * Data Analytics \& HR MIS * Track and analyze HR metrics including: * Attrition * Hiring * Productivity * Engagement * Span management * Internal movement * Diversity metrics * Prepare dashboards and insights for leadership reviews. * Use data to influence business decisions and HR prioritization. * Employee Engagement * Engaging with employees through regular branch visit to cascade key communiqués, identify concerns which employees face \& provide timely resolution. * Design \& Deploy suitable events to promote integration and interaction among employees. * Identify \& roll out of employee engagement calendar for all employees * Ensure Communication Forums are held with regular frequency. Conceptualize and execute initiatives to support Diversity * HR Operations \& Analytics * Liaison with HR Helpdesk in providing resolutions on various Operational queries. * Preparation of Business HR MIS on various HR metrics \& creating dashboards * Enhancing HR effectiveness by Planning and implementing process improvements. * Facilitates Exits, Transfers \& Operational activities on HRMS. * Coordinate and resolve employee query with contact points in HR Operations/ Payroll Team. **Key Challenges in the Role** * Managing high attrition in frontline sales roles. * Influencing business leaders in high\-pressure target environments. * Balancing employee advocacy with business expectations. * Handling geographically dispersed teams. * Improving manager quality and people leadership capability. * Ensuring quality hiring in fast\-scaling environments. * Driving HR impact beyond transactional execution.