Operations Supervisor Assistant- Cloud Kitchen

**Role Overview** **Hostmind \- Cloud Kitchen** We are looking for a detail\-oriented and proactive Operations Supervisor Assistant to support the Operations Supervisor in managing the daily activities across all Cloud Kitchen branches. This role acts as a key operational link between the ground teams and senior management, ensuring that standards, processes, and performance targets are consistently met. **The ideal candidate has hands\-on cloud kitchen experience, is proficient with Supy and ERP platforms, and thrives in a fast\-paced multi\-branch environment.** **Key Responibilities** **1\. Operational Support \& Branch Coordination** ▸   Assist the Operations Supervisor in conducting daily branch visits to ensure smooth, standard\-compliant operations ▸   Monitor branch activities and flag deviations from SOPs for immediate correction ▸   Compile daily, weekly, and monthly operational reports to support decision\-making ▸   Follow up on action items from operations meetings and ensure timely closure **2\. Supy \& ERP System Management** ▸   Operate and maintain Supy for procurement, inventory tracking, and supplier management ▸   Enter and validate purchase orders, goods received notes, and wastage reports on Supy ▸   Liaise with branch teams to ensure accurate and timely data entry across all systems ▸   Generate Supy\-based cost and inventory reports and share findings with the Supervisor ▸   Support ERP system usage across branches for POS, stock, and reporting **3\. Financial \& Cost Control Assistance** ▸   Track daily food cost percentages and contribution margins per branch ▸   Assist in auditing operational reports and cross\-checking figures for accuracy and budget alignment ▸   Flag cost overruns, unusual wastage, or payroll anomalies to the Operations Supervisor ▸   Support monthly P\&L reviews and budget tracking activities **4\. Procurement \& Supply Chain Support** ▸   Coordinate with suppliers to ensure timely, quality delivery of all commodities ▸   Monitor par levels across branches and raise purchase orders as needed via Supy ▸   Evaluate supplier delivery accuracy and report discrepancies ▸   Maintain up\-to\-date supplier pricing lists and support contract renewals **5\. Quality, Hygiene \& Compliance** ▸   Conduct branch audits covering food \& beverage quality, hygiene, grooming, and POS accuracy ▸   Ensure all branches adhere to food safety standards and company SOPs at all times ▸   Document audit findings and escalate critical compliance issues promptly ▸   Support corrective action plans to address recurring non\-conformities **6\. Guest Experience \& Complaint Handling** ▸   Monitor guest feedback platforms and escalate complaints to the Supervisor for resolution ▸   Track complaint trends and support root\-cause analysis to prevent recurrence ▸   Assist in ensuring a responsive, guest\-centered service culture across all branches **7\. Menu \& Product Support** ▸   Support menu rollout coordination between kitchen, marketing, and operations teams ▸   Assist in monitoring recipe adherence, portion control, and presentation standards ▸   Collect menu performance data for Supervisor review and engineering decisions **8\. Reporting \& Administrative Tasks** ▸   Prepare structured operational and performance reports for senior management ▸   Maintain organized records of audits, incidents, supplier communications, and KPIs ▸   Coordinate schedules, meetings, and follow\-up communications on behalf of the Supervisor ▸   Assist in aligning branch activities with marketing campaigns, promotions, and events **Qualifications \& Requirements** **Education** ▸   Bachelor's degree in Hospitality Management, Business Administration, or a related field ▸   Relevant certifications in Food Safety, Quality Assurance, or Operations are a plus **Experience** **▸   2–5 years of experience in the Food \& Beverage industry, with hands\-on Cloud Kitchen experience strongly preferred** **▸   Prior experience using Supy for inventory, procurement, or cost tracking is required** **▸   Experience with ERP/POS systems like SUPY is highly desirable** **▸   Background in multi\-branch or multi\-concept F\&B operations is an advantage** **Skills \& Competencies** **▸   Strong proficiency in Supy and Microsoft Office (Excel, Word, Outlook)** **▸   Knowledge of SOPs, food safety regulations, and hygiene standards** **▸   Excellent organizational, follow\-up, and multitasking skills** **▸   Strong analytical mindset with attention to data accuracy and detail** **▸   Effective communicator in English; Arabic is a plus** **▸   Flexible, presentable, and able to travel between branches as required** **▸   Values\-driven, proactive, and solution\-oriented personality**