Operations Manager

**Operations Manager (Assistant Captain) – Moxy York** This position is based on a full time contract. Gross salary – £competitive We’re looking for someone who doesn’t just manage from behind a screen. This is a hands\-on leadership role where you’ll live and breathe the MOXY vibe – rolling up your sleeves, jumping on the floor with your team, and setting the pace from the front. Whether it’s handling a guest complaint, working the bar, or clearing a table during a busy breakfast, you’re the one leading by example. If you’re the kind of person who thrives in the buzz of the lobby, not the silence of the back office – we want to meet you. Main Tasks and responsibilities * Supports the General Manager in all aspects of the management of the hotel * Customer service, guest relations and creating positive guest experiences * Recruits and develops a team that delivers excellent service the Moxy way * Ensure a profitable hotel operation in line with company goals * Manage the team effectively and enforce company policies * Actively involved in the day to day tasks of the team * Strong Food \& Beverage background – you know the ins and outs of running an F\&B operation. * Managing Food \& Beverage outlets the Moxy way * Manage hotel room inventory and checking guests in/out the Moxy way * Follow all food safety, licensing and health and safety policies to work safely * Promote and support the Moxy brand and the Marriott Bonvoy loyalty program We’re looking for someone with Moxie, which is all of these things: * Have high energy and a fearless do\-it\-yourself attitude * Good with people and enjoy chatting with guests * Skilled multi tasker who can balance hard work with great service * Clear communicator fluent in English (and other languages a plus!) Useful Experience * Must have minimum 2 years hotel management experience * Must have minimum 2 years team management * Must have property management system (preferably Opera) experience * Knowledge of Point of Sale system (preferably Micros) * Knowledge of Food Safety \& Licensing laws * Knowledge of maintaining brand standards * Event management, marketing or social media experience * Personal experience of travel and travel industry BENEFITS FOR YOU! * Health Cash Plan * Discounted room rates for you, as well as your Friends and Family, at Marriott hotels worldwide * Discount on Food \& Beverages at Marriott hotels worldwide * Enhanced Maternity/Paternity/Adoption pay * Pension scheme * Twenty eight holidays (annually increasing to max thirty three holidays) \*a personality assessment can be part of the recruitment process\*