Onboarding Executive

**Role Summary** We are looking for a proactive and customer\-focused **Customer Service / On\-boarding Specialist** to support vendors joining our platform. In this role, you will contact vendors who have requested enrollment, guide them through the onboarding process, answer questions, and provide ongoing support to ensure a smooth experience. **Responsibilities** * Reach out to vendors who have requested enrollment on the platform * Guide vendors step\-by\-step through the onboarding process * Provide clear, professional, and timely customer support via calls, email, and messaging * Address vendor questions, concerns, and troubleshooting needs * Maintain accurate records of interactions and onboarding progress * Follow up with vendors to ensure successful platform adoption * Coordinate with internal teams when escalation or additional support is needed **Qualifications** **Required Skills** * Excellent verbal and written English communication skills **Work Requirements** * Must be able to work **night shift (8 PM – 5 AM)** * **Must be available to work Monday – Friday (Weekends Off)** * **Ability to work from the office in Iqbal Town, Lahore**