Job Description
Position:
GENERAL MANAGER
Company: Leading Domestic Hotel Brand
Location:
Chennai
About the Company:
We are hiring on behalf of our Client, a prominent Domestic Hotel Brand that holds a substantial presence in the Country. With over 65 properties in its portfolio, including
Owned and Managed Properties in prime destinations across India,
they are committed to offering unforgettable experiences to their guests while fostering a rewarding work environment for their employees.
Job Description:
The General Manager will oversee the operations of a
70 Room Hotel
in Chennai. You will be responsible for ensuring the highest level of Guest satisfaction, operational efficiency, and team performance.
Key Responsibilities:
- Operational Excellence:
Lead all aspects of Hotel Operations,
including guest services, housekeeping, F\&B, Front Office, Maintenance and more. Maintain the highest standards of quality and service and to curate exceptional Guest Experiences.
- Team Leadership:
Recruit, train, and manage a diverse team. Foster a positive work culture that encourages teamwork, growth, and exceptional service.
- Guest Relations:
Interact with guests, addressing concerns, and ensuring their needs are met promptly. Strive to create a personalized and memorable experience for every guest.
- Financial Management:
Manage the resort's budget, monitor expenses, and drive revenue generation. Implement cost-effective measures without compromising on quality.
- Sales and Marketing:
Collaborate with the Sales and Marketing teams at Regional / Corporate Office to promote the Hotel, increase bookings, and explore opportunities for business growth.
- Compliance:
Ensure the Hotel operates in compliance with all relevant laws, regulations, and company policies.
Qualifications and Experience:
- Bachelor's Degree in Hospitality Management or related field .
*
**Proven experience as a General Manager
or in a similar leadership role at a Reputed City / Business Hotel .**
- Strong understanding of
Hotel Operations, guest service, and financial management and
proven track record of delivering
guest satisfaction, driving profitability, building high-performing teams, and successfully managing owners' expectations.
*
Qualitative total Experience of at least 12-15 years with a strong F\&B background .
- Owner/Operator Relationship Management capabilities.
- Leadership and Team Management skills.
- Good Communication skills and Interpersonal Relations.