Accepting Applications
Full-time
On-site
LinkedIn
Posted 1 month, 1 week ago
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0 applications
Job Description
JOB DESCRIPTION
Insight Global is hiring a DevOps Engineer for a leader in the retail and wellness industry. They will support a large-scale, cloud-based customer operations platform integrating contact center and workforce management technologies. As the environment continues to scale, this role will be critical in managing increased operational demand—ensuring system reliability, visibility, and performance through strong monitoring, alerting, and maintenance practices.
Responsibilities
- Build and maintain
production dashboards
- Platform health
- Call metrics (AHT, resolution, deflection)
- System performance
- Design and implement
alerting frameworks
- Threshold-based alerts
- Intelligent alerting tied to business KPIs
- Enable
paging systems
(PagerDuty, Opsgenie) for critical events
- Manage
CI/CD pipelines and deployments
- Implement:
- Security patches
- Vulnerability remediation
- System upgrades
- Create observability pipelines (logs, metrics, traces)
- Automate operational workflows and incident response
REQUIRED SKILLS \& EXPERIENCE
- 5–8+ years in DevOps / SRE / platform engineering
- Strong AWS experience (especially Amazon Connect ecosystem)
- Hands-on with:
- Monitoring/observability tools
- Infrastructure as Code (Terraform preferred)
- CI/CD pipelines
- Experience implementing:
- Alerting strategies
- Incident management workflows
- Knowledge of