Data Scientist

Job Title Data Scientist

Job Description We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.

The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.

The Concentrix Technical Products and Services team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.

Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

Join us and be part of this journey towards greater opportunities and brighter futures.

Data Scientist within Concentrix ANZ's offshore analytics team, will support Australian clients by delivering data-driven insights and models that improve call centre performance, customer experience, and commercial outcomes

Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.

Role And Key Responsibilities As a Data Scientist within Concentrix ANZ's offshore analytics team, you will support Australian clients by delivering data-driven insights and models that improve call centre performance, customer experience, and commercial outcomes. You will be part of a growing AI and Analytics practice supporting leading Australian brands, working on meaningful, complex problems across customer experience and operational performance.

• Develop and maintain predictive and diagnostic models that drive operational and customer experience improvements across BPO and call centre environments
• Conduct optimisation analytics to improve workforce, cost, and service performance
• Deliver customer analytics and Customer Experience (CX) intelligence that surface actionable insights from customer feedback and interactions
• Support growth analytics initiatives including customer retention, churn, and revenue opportunity identification
• Translate complex analytical outputs into clear, concise findings for client stakeholders
• Collaborate with team leads and client-facing consultants to define analytical requirements and deliver solution

Key Skills \& Knowledge

• 5–7 years of experience in a data science or advanced analytics role, preferably within a BPO, call centre, or customer experience environment
• Proficiency in R (preferred) or Python, and SQL
• Solid understanding of predictive modelling, diagnostic analytics, and statistical techniques
• Exposure to optimisation and growth analytics methodologies
• Strong communication skills with the ability to present findings clearly to non-technical stakeholders
• Experience with NLP and text analytics
• Familiarity with Amazon Connect Customer Profiles and Contact Lens, or Genesys Cloud CX
• Exposure to MLOps practices within AWS environments

Educational Qualification: Graduate

Disclaimer: - 'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for ‘recruitment’, ‘processing’ or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letterhead with authentic signatures of appropriate Concentrix authorities.