Customer Service Specialist French Speaker (Remote)

**Training Start Date: 29/05/2026 tentative** **Contract: Freelance Cooperation Agreement** **About TalentWorldGroup** At TalentWorldGroup, we think globally and strive for excellence. As a pioneering multilingual contact center, we are redefining remote work by building the workplace of the future. We offer flexible, long\-term opportunities for professionals who are passionate about service and innovation. **Position Overview** We are looking for experienced, technically proficient, and organized professionals to join our remote call center operations. Professional\-level **French** and **fluent English** are required. This role supports a high\-quality, home\-based project in the online travel industry, delivering first\-level customer service via **inbound and outbound** channels. The position involves **multitasking** , including managing several simultaneous cases and phone calls, with a focus on handling **modifications, cancellations, deposit claims** , and **escalating complaints** . **Key Responsibilities** * Handle inbound and outbound customer service calls and case management * Serve as the first point of contact for homeowners using a booking platform * Provide timely, high\-quality assistance to customers, especially during escalations * Log, classify, and follow up on all customer interactions * Maintain accurate records of call history and resolutions * Analyze call data and share customer feedback * Stay up to date with process and platform changes * Collaborate with internal and external teams through clear, documented communication **Requirements** * Professional\-level French (C2\) and fluent English * Proven customer service experience * Ability to multitask between live calls and case handling * Solid computer literacy and experience working online * Experience handling both inbound and outbound interactions * Clear, empathetic, and professional communication under pressure **Nice to Have** * Experience with Zendesk or similar ticketing platforms * Familiarity with Slack or online team collaboration tools * Background in the online travel industry * Technical support background (electronics, machinery, or industrial sectors) * Proficiency in Salesforce and standard office tools **Technical Setup Required** * Stable broadband internet connection (LAN preferred) * Processor: 1\.8 GHz or higher (64\-bit preferred) * RAM: 8 GB minimum * Storage: 10 GB available * Screen resolution: 1920 × 1080 (recommended) * Wired USB headset * Operating System: Windows 11 or later or MacOS 14\+ * macOS 14 or later **Work Schedule** (CET Time Zone) * Monday to Sunday: 8:00 AM – 10:00 PM * Saturday or Sunday availability is mandatory 12pm\-8pm * Weekly hours: Minimum 30 hours, maximum 40 hours per week * Two days off per week **Training Information** * Training Start Date: 29/05/2026 * (Potentially postponed to 02/06/2026 depending on project needs.) * Training Schedule: * Tuesday, Wednesday, Thursday, Friday, and Monday * 2:00 PM – 6:00 PM CEST * Total Training Duration: 20 hours * Training is paid **What We Offer** * 100% Remote Work * Hourly rate 11 Euros * Flexible, project\-based assignments * Long\-term collaboration opportunities * Career development and learning paths * Gamification program (performance\-based bonuses and paid holiday hours) * Freelance cooperation agreement **Join Us** If you are customer\-focused, tech\-savvy, and thrive in a fast\-paced, remote environment, we'd love to hear from you.