Job Description
Customer Support Executive - Voice | Teleperformance Mohali
📢 Hiring for E-Commerce Returns Process | Teleperformance Mohali
Teleperformance is expanding its customer support team and is looking for energetic, detail-oriented, and customer-centric professionals for the
E-Commerce
Returns Process at our Mohali site .
If you enjoy problem-solving and helping customers with post-purchase concerns, this role is perfect for you.
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Location - Mohali, Punjab
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Designation - Returns Process Executive
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Shift Details
- 6 Days Working
- Rotational Shifts
- Rotational Weekly Offs
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Salary Package
- CTC : ₹19,000
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Candidate Profile
- Graduate or Undergraduate
- Freshers and experienced candidates can apply
- Strong verbal and written communication skills
- Customer-focused attitude
- Basic computer and typing proficiency
- Flexible to work in rotational schedules
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Job Responsibilities
- Assist customers with return, refund, replacement, and exchange requests.
- Investigate and resolve customer concerns related to product returns.
- Coordinate with internal teams to ensure timely issue resolution.
- Update customer interactions accurately in the system.
- Adhere to quality and compliance standards.
- Deliver an exceptional customer experience during every interaction.
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Selection Process
Candidates will undergo:
- AMCAT Assessment
- VETI Assessment
- Typing Assessment - 25 WPM 90% Accuracy
👨 🎓 Hiring Mix
- 80% Freshers
- 20% Experienced Candidates
- Graduate \& Undergraduate Both are eligible
Benefits of Joining Teleperformance
⭐ Stable career with a leading global CX company
⭐ Professional training and development
⭐ Exposure to international customer service operations
⭐ Employee engagement and recognition programs
⭐ Growth opportunities across multiple business verticals
📩 Apply now and become part of a globally recognized organization that values talent, learning, and customer excellence.