Accepting Applications
Full-time
On-site
LinkedIn
Posted 1 month ago
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0 applications
Job Description
JOB SUMMARY:
Location : Gurugram
Shift Timing: 10 Am-7 Pm
Salary Budget: Fresher - 2.55 LPA - 3 LPA
Experienced with more than 6 months of experience get hike on your Last CTC or max 4LPA.
Language Proficiency: Good command over English (spoken).
Key Responsibilities:
*
- Handle incoming calls and respond to customer queries in a timely and professional manner.
- Make outbound calls to customers for follow-ups, feedback, or information updates.
- Resolve product/service-related issues effectively, escalating when necessary.
- Maintain a high level of customer satisfaction by providing accurate information and support.
- Document all customer interactions and update CRM systems.
- Meet daily/weekly performance targets such as call handling time, quality, and customer satisfaction scores.
- Work closely with the team to improve service standards and processes.
Required Skills \& Qualifications:
- Under Graduates \& Graduates are welcome. Freshers can also apply.
- 0–4 years of experience in customer support (voice process).
- Excellent verbal communication skills in English.
- Good listening skills, patience, and empathy when dealing with customers.
- Basic computer knowledge (MS Office, Email, CRM tools).