Customer Service Representative

🚀 We’re Hiring: Guest Services Associate (STR \& LTR) 📍 Location: Office\-Based 🧑‍💼 Experience: 0–1 year (Freshers are welcome) We are looking for a Guest Services Associate to join our growing team, managing both Short\-Term Rentals (STR) and Long\-Term Rentals (LTR). If you are someone who enjoys communication, problem\-solving, and delivering great guest experiences, we’d love to hear from you. 💼 What You’ll Do Respond to guest messages, emails, and calls in a timely and professional manner Support guests with check\-in, check\-out, and stay\-related queries Coordinate with cleaning and maintenance teams to resolve issues Handle booking changes, extensions, and cancellations Ensure smooth guest experiences from start to finish Keep records of guest communication and updates Escalate urgent issues when needed and follow through until resolved ✅ What We’re Looking For 0–1 year of experience (fresh graduates encouraged to apply) Strong written and verbal communication skills Basic computer skills and ability to multitask Problem\-solving mindset and attention to detail Comfortable working in an office\-based environment ⏰ Working Hours Dedicated evening shift roles and night shift roles available Working schedule will be fixed based on assigned shift 6 working days per week 🌟 Nice to Have (Not Required) Experience in hospitality, customer service, or property management Familiarity with platforms like Airbnb or Booking.com Basic understanding of STR/LTR operations 🎯 What We Offer Full training and onboarding support Career growth in the hospitality \& property management industry Exposure to international guest communication Supportive and collaborative office culture Market\-competitive salary Performance\- based bonuses 📩 Interested candidates can apply or send their CV directly via LinkedIn message or Email at yahya.muhammad@jnjsolutionsllc.com Thank you.