Job Description
About Hype Events
Hype is a consultancy specializing in
sales operations, marketing strategy, and leadership development
, supporting brands in achieving performance-driven growth.
We deliver
face-to-face customer acquisition and client services
through structured, team-based environments, working across multiple sectors including telecommunications, fintech, nonprofit, and lifestyle brands.
Role Overview
Hype is seeking a
Customer Service Representative
to join our Toronto team.
This position focuses on
client relations and account management
, where you will serve as a key point of contact for customers while supporting the growth and retention of client accounts.
This is a
face-to-face, customer-facing role
and does not involve call center or telemarketing responsibilities.
Key Responsibilities
- Represent client brands in
in-person customer interactions
, delivering a high standard of service
- Manage and maintain
existing customer accounts
, ensuring satisfaction and retention
- Build professional relationships with customers to support long-term engagement
- Identify opportunities for
account growth, upgrades, and additional services
- Collaborate with internal teams to support
client acquisition and ongoing account management efforts
- Accurately record customer interactions and feedback to support continuous improvement
Qualifications
- Strong communication and interpersonal skills
- Ability to work effectively in
customer-facing environments
- Professional, reliable, and results-oriented approach
- Ability to work both independently and as part of a team
- Previous experience in customer service, hospitality, retail, or sales is preferred but not required
Additional Information
- This is a
full-time, on-site position in Midtown, Toronto
- This role involves
face-to-face customer interactions
and is not remote
- Offers of employment are
contingent upon successful completion of the interview process and applicable background checks
, in accordance with local regulations
Equal Opportunity Employer
Hype Events is an equal opportunity employer and is committed to fostering an inclusive and diverse workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. all of our positions are T4 full time ongoing roles.