Customer Service Executive - Global Network Operations

**About The Company** Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications **Key Objective / Purpose Of Job** SMW4 CLS Sr Exe is mainly responsible for 24x7 Operation \& Maintenance of wet plant and dry plant equipment’s at landing station as well as submarine cables Networks. Responsible for traffic monitoring and fault analysis and its rectification, Call Handling \& Complaints management, Planned and unplanned activities management and timely \& regular updates, Compliance to JSMD Guidelines and maintaining MTTR, Active coordination with Cable stations, NOC \& vendors to resolve system related problems, Circuit provisioning, activation, De\-activation and testing and Coordination with cross\-functional teams to adhere to the defined processes. **Major Activities** Operation \& Maintenance of cable station equipment’s and associated NMS Maintain Cable Networks' Operations \& Network \& Traffic up Time Provisioning of circuits \& path in cable Network Testing and maintaining the restoration path \& keeping ready for use Opening \& tracking the call IDs with vendor for remedial action Compliance with quality audit process and JSMD Guidelines Opening SMW4 TTs and precise \& timely update to consortium Notifications for planned and unplanned Events to all stake holders and consortium members Coordination with cross\-functional teams to adhere to the defined processes Coordination with NOC, other cable stations \& Vendors Coordination with NOC and other CS for network fault troubleshooting Preparation \& analysis of Equipment \& NW performance reports Root cause analysis of the repetitive/major failure and remedial action Perform preventive \& corrective maintenance Active coordination during Cable failure \& repair and restoration **Technical** Knowledge of SDH/ DWDM , OTN ,SDH protection scheme \& Sub Sea cable monitoring , handling CLS equipment SLTE, PFE etc.