Job Description
Do you enjoy talking to customers and providing them with an exceptional service? Do you excel at staying composed while communicating and solving problems to ensure customers feel supported? If so, join us as a Customer Service Advisor and enjoy all the rewards of working for one of the world’s leading banks.
Our Contact Centre is open between 7.30am-7pm Monday to Friday and we are specifically looking for people who can work full-time. If successful in your application, an appropriate available shift pattern will be discussed with the team. You’ll be required to work in the office three days per week, with the option to request workplace adjustments if required after joining.
As well as a
salary starting from £25,000
for a 35-hour week, you can expect
two fixed pay increments of £750 each in your first 12 months
, the first subject to meeting the relevant eligibility criteria (including successful completion of probation) and the second after completing a competency assessment at the end of your first 12 months’ service. We also
offer free parking, ‘lunch on us’ scheme, and subsided on-site nursery
- not to mention an impressive range of company benefits including
25 days’ paid holiday (+ bank holidays), employee discounts
and
pension/healthcare schemes
. We also provide
hybrid working
which gives you the best of both worlds.
You don’t have to bring us banking or even customer service experience, but there are essential skills that we look for:
- Active listening
*
Effective communication
*
Customer-centric mindset
*
Empathy and support
*
Resilience
*
Accountability
*
Following Process
- Digital Fluency
Applications are open to UK Residents over the age of 18 currently with a valid right to work in the UK, we are unable to offer sponsorship for this role. This is a full-time position that requires you to work 35 hours per week. Please note if you are on a student visa that does not allow you to work 35 hours per week, unfortunately, we will not be able to progress your application.