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Full-time
On-site
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Posted 21 hours, 56 minutes ago
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Job Description
JOB TITLE Customer Care Representative | MAF LifeStyle | Customer Care
Role Summary Role Purpose: The Customer Care Representative is responsible for maximizing company sales growth and profitability by overseeing the daily routines, coaching, and developing associates to achieve better performance.
ROLE PROFILE
- Communicate all personnel, operational, and product issues to the appropriate Contact Center supervisor or manager.
- Process all customer requests accurately and efficiently.
- Focus on meeting the customer’s expectations by utilizing all resolution options,
- Communicate pertinent information to all Contact Center associates.
- Communicate effectively and efficiently with all company associates and business contacts.
- Actively participate in regular team meetings and leadership meetings, as required.
- Promote a keen sense of teamwork by working together safely, effectively, respectfully and efficiently with all associates.
Requirements
- High School Certificate
- Retail or sales background
- English \& Arabic speaker
- Minimum 1 year of experience in Customer services