Accepting Applications
Full-time
On-site
LinkedIn
Posted 1 hour, 49 minutes ago
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Job Description
**About The Role**
We are seeking an experienced and service\-driven
**Chief Concierge**
to lead our concierge team and ensure exceptional guest experiences. The ideal candidate will be a true hotel ambassador with extensive local knowledge, strong leadership skills, and a passion for delivering personalized, memorable service.
**Key Responsibilities**
* Lead, train, and motivate the concierge and bell team to deliver world\-class guest service.
* Oversee daily concierge operations, ensuring smooth and efficient service at all times.
* Assist guests with reservations, transportation, directions, recommendations, and special requests.
* Build and maintain strong relationships with local partners, service providers, and tourism organizations.
* Handle VIP arrivals, special amenities, and personalized service arrangements.
* Ensure all guest requests are followed through promptly and accurately.
* Monitor departmental performance and implement service improvements.
* Manage lost \& found procedures in line with hotel policies.
* Oversee scheduling, team performance, and departmental communication.
* Collaborate with Front Office and other departments to ensure seamless guest experiences.
**Requirements**
* Minimum 2–3 years of experience as Chief Concierge or 5\+ years in a luxury hotel front\-of\-house role.
* Strong leadership and communication skills.
* Excellent knowledge of local attractions, services, and cultural offerings.
* Outstanding guest relations and problem\-solving abilities.
* Proficiency in hotel systems (Opera or similar).
* Professional appearance, positive attitude, and ability to handle demanding situations gracefully.
* Fluency in English; additional languages are an advantage.
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