Job Description
Company Description ReallTime is dedicated to building customer loyalty by genuinely caring for customers and their evolving needs. The team focuses on proactively anticipating customer issues to provide timely, tailored solutions that feel personal and meaningful. By emphasizing customized support and a human-centered approach, ReallTime aims to create positive, long-term relationships with clients and end customers. Team members are encouraged to deliver service that combines empathy, efficiency, and reliability, making customer care the core of the company’s mission.
Role Description The Agent Customer Services (Night Shift – English Speaking Required) role is a full-time, on-site position based in Lahore. In this role, the agent will handle inbound and outbound customer interactions, respond to inquiries, resolve issues, and provide accurate information in English across phone, chat, or email channels. The agent will document customer conversations, follow established procedures, and escalate complex cases when needed to ensure timely resolution and high satisfaction. Daily responsibilities include maintaining service quality standards, meeting performance targets, and contributing to a positive customer experience during night operations. The role requires consistent attendance for night shifts and effective collaboration with team members and supervisors.
Qualifications
- Strong customer-facing skills, including Customer Service and Customer Support capabilities.
- Ability to maintain high Customer Satisfaction through attentive listening and problem resolution.
- Experience enhancing Customer Experience and working effectively as Customer Service Representatives.
- Excellent spoken and written English communication skills, especially for night-shift customer interactions.
- Comfort working full-time on-site in Lahore and managing night-shift schedules.
- Proficient in using computer systems, CRMs, and basic office software to record and track customer cases.
- Demonstrated patience, empathy, and professionalism when dealing with diverse customer needs and concerns.
- Previous contact center or customer service experience is preferred; a high school diploma or higher education is beneficial.
Salary Range: 50K to 100K
Company Website: https://realltime.net
Address: Reall Time, 120 Fasih Rd, New Islamia Park Samanabad Town, Lahore, 54000
WhatsApp: +92311-4565854